COMMON BUT IMPORTANT ERROR CODES AND SOLUTIONS;;

Error Message: Hardware failure in port or attached device. 
Solution: 
1. Browse for and remove any Blue Frog init strings 
2. Install Blue Frog connection software again 
3. Else, install your modem drivers again
  • Error #718


Error Message: PPP Timeout 
Solution: 
1. Try to reboot your computer 
2. Ensure that you have entered the right username and password 
3. You might try another Access Number 
4. Install Blue Frog connection software again 
5. Else, install your modem drivers again
  • Error #721

Error Message: Remote PPP peer is not responding. 
Solution: For Windows 2000/XP/Vista operating systems, ensure that the security setting for the dialler reads "Allow unsecured Password"
  • Error #734

Error Message: The PPP link control protocol terminated. 
Solution: For Windows 2000/XP/Vista operating systems, ensure that the security setting for the dialer reads "Allow unsecured Password"
  • Error #777

Error Message: The connection attempt failed because the modem on the remote computer is out of order. 
Solution: 
1. Install Blue Frog connection software again 
2. Install your modem drivers again 
3. Else, install a new modem
  • Error #778

Error Message: It was not possible to verify the identity of the server. 
Solution: 
1. Ensure that you are dialling the correct phone number 
2. Verify the connection and Network settings 
3. Ensure that you do not have an outage on the phone line 
4. Ensure that you have correctly installed your modem and check for updated drivers 
5. Set FIFO buffers to a lower speed and ensure that you have unchecked the option "Only connect at this speed"
  • Error #779

Error Message: To dial out using this connection, you must use a smart card. 
Solution: 
1. Ensure that all authorisation is allowed in your connection settings in the Security section 
2. Verify that you have correctly set the other dialler settings 
3. Else, create the dialler again 
4. You might need to use the Smart Card Reader as initially setup by the Network Administrator
  • Error #780

Error Message: An attempted function is not valid for this connection. 
Solution: Ensure that the dialler, not the one set up for LAN use though, has been properly installed and has the right settings
  • Error #781

Error Message: The encryption attempt failed because no valid certificate was found. 
Solution: You have to get a valid certificate by registering to the website http://windows.microsoft.com/... 

Note: The solution for the following problems is already provided in the error messages. If you are still facing problems with them, either contact your ISP or a technician to fix the problem.
  • Error #782

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